Minister
Imran Hussain Shri Imran Hussain
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Consumer Affairs
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Weights And Measures
Consumer Affairs

A. A complaint on a plain paper, either handwritten or typed, can be filed in consumer fora.

A. No, there is no need of any stamp or court fee under Consumer Protection (Amendment) Act 2002.

A. No, there is no need of lawyer for filing a complaint.

A. Under Consumer Protection Act 1986 a consumer is any person who buys any goods for a consideration, and user of such goods where the use is with the approval of a buyer. Any person who hires/avails of any service for a consideration and any beneficiary of such services where such services are availed of with the approval of the person hiring the services is also a consumer. The consumer need not have made full payment.

A. Goods mean any movable property and also include shares, but do not include any actionable claims. Service of any description is covered under Consumer Protection Act and includes banking, financing, insurance, transport, processing, housing, construction, supply of electrical energy, entertainment, amusement, board and lodging among others, but does not include rendering of any service free of charge or under a contract of personal service.

A. Generally, complaint should be decided within 90 days from the date of notice issued to the opposite party. Where a sample of any goods is required to be tested, a complaint is required to be disposed of within 150 days.

A. Where a trader or a person against whom a complaint is made (or the complainant) fails or omits to comply with any order made by the District Forum, the State Commission or the National Commission, as the case may be, such trader or person shall be punishable with imprisonment for a term which shall not be less than one month but which may extend to three years or with fine which may not be less than two thousands rupees but may extend to ten thousands rupees, or with both.

A. At present one State Commission and Nine District Fora are functional in NCT of Delhi.  The jurisdiction of the latter is co-terminus with the Police Districts of Delhi . The details are as under: -

S.No

Address of District Consumer Forum

Date

Name of President and member

Jurisdiction of Distt. Police

1.

North

Room No 2 & 3, Old Civil Supplies Building Tis Hazari, Delhi

25.04.88

President

Sh. KK Chopra

Members

Sh SC Jain

Smt. Neeru Mittal

Tele : 23912675

23969372

Civil Lines, Timarpur, Roop Ngr, Maurice Ngr, Sabji Mandi, Pratap Ngr, Sarai Rohilla, Bara Hindu Rao, Sadar Bazar, Kashmere Gate, Kotwali, Lahori Gate, Town Hall (Chandni Chowk) and any Police Station to be set up in future.

2.

South

C-22 & 23, Udyog Sadan, Qutub Institutional Area (Behind Qutub Hotel) Mehrauli, Delhi

 

30.8.91

President

Sh. GD Dhanuka

Members

Sh.RN Bansal

Ms. Nargis Raj Kumar

Tele : 26565666, 26961433

Hauz Khas, Malviya Ngr, Mehrauli, Defence Colony, Lodhi Colony, Kotla Mubarkpur, Lajpat Ngr, Shri Niwaspuri, Hazrat Nizamuddin, Greater Kailash, CR Park, Ambedkar Ngr, Kalkaji, Badarpur, Okhla and any Police Station to be set up in future.

3.

West

C- Block, Community Centre, Pankha Road , Janakpuri, New Delhi

 

18.10.96

President

Sh. VK Sharma

Members

Sh.RL Shastava

Dr. Prem Lata

Tele : 25541281, 25505036

Patel Ngr, Anand Parbat, Moti Ngr, Tilak Ngr, Janakpuri, Vikaspuri, Punjabi Bagh, Paschim Vihar, Nangloi, Rajauri Garden, Hari Ngr, Kirti Ngr, any Police Station to be set up in future.

4.

North-East

Bunkar Vihar Complex, (Weaver Complex) Nand Nagari, Delhi

18.10.96

President

Sh. LD Malik

Members

Sh.Ramesh Sharma

Smt.Meena Saxena

Tele : 22121591, 22124114

Seelampur, Gokalpuri, Bhajanpura, Shahdari, Welcome, Mansrovar Park , Seemapuri, Nandnagari and any Police Station to be set up in future.

5.

North-West

CSC Blcok-C, Pocket-C, Shalimar Bagh, Delhi

01.06.98

President

Sh. Mahesh Chandra

Members

Sh. RK Prabhakar

Ms Ashoka Jain

Tele : 27494833,  27492650

Sultanpuri, Mangolpuri, Kanjhawala, Ashok Vihar, Saraswati Vihar, Keshavpuram, Shalimar Bagh, Jahangirpuri, Rohini, Narela, Samaypur Badli, Alipur, Mukherjee Ngr, Aadarsh Ngr, Model Town and any Police Station to be set up in future.

6.

New Delhi

Barracks, Kasturba Gandhi Marg, New Delhi

01.06.98

President

Sh. LC Jain

Members

Sh. R Narayana

Ms. Janak Juneja

Tele : 23389323,

Parliament Street, Mandir Marg, Con Place , Tilak Marg, Chankyapuri, Tuglak Road and any police stn.to be set up in future

 

7.

 

Central

ISBT,

Kashmere Gate, Delhi

01.04.99

 

President

Sh.B.P.Jindal

Member

Sh.B.prasad

Ms Asha kumar

Tele - 23866727, 23866728

 

Daryaganj,Chandni mehal,Jama Masjid,Kamla Mkt.Hauz kazi, I.P. Estate,Paharganj,D.B.G.Rd.Nabi karim,Karol Bagh, Prasad Ngr.,Rajender Ngr., and any police stn.to be set up in future

 

8.

East
CSC, Saini

Enclave, Delhi

01.04.99

 

President

 

Member

Sh. K.K.Bhasin,

Ms.Monika Taneja,

Ph.22373093,

22379588

Kalayanpuri,Trilokpuri, Vivek Vihar, Anand Vihar, Preet Vihar, Shakarpur, Gandhi Ngr.,Krishna Ngr, Geeta Colony, and any police stn. to be set up in future.

 

9.

South-West,

LSC,

Sheikh Sarai, Ph. II, New Delhi

23.9.98

 

President

Sh.S.L.Khanna

Member

Sh.S.P.Vashist

Ms Anshu Mala Verma

Ph.29259612,29259613

Vasant Vihar,Vasant Kunj, R.K.Puram, Vinay Ngr, Delhi Cantt, Dabri ,Naraina, Mayapuri, Inderpuri, Nazafgarh, Zaffarpur, and any police stn. to be set up in future.

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Last Updated : 22 Mar,2014