Minister
Imran Hussain Shri Imran Hussain
Advt regarding appointment of Member Judicial and Memebr Female in State Commission and President andMember in CDRF
Advt regarding appointment of Member Judicial in State Commission and Member in CDRF
Introduction
Plan Schemes
Consumer Courts in Delhi
Citizen Charter-DDRS
Introduction

Consumer Affairs Wing of the deptt. is engaged in –

redressing consumer's grievances and protecting their rights.
creating consumer awareness.
developing a strong consumer protection movement in Delhi.


The consumer Protection Act, 1986 (68 of 1986) has been enacted to protectconsumer's interest. The provisions of the Act are compensatory innature. The Act intends to provide simple, speedy and inexpensiveredressal of consumer's grievances by establishing a three tier forum, popularly known as Consumer Court's:-

District Forum - for claims upto Rs.20 lakhs.
StateCommission for Redressal of Consumer Grievances - for claims above Rs.20lakhs and upto 1 Crore and appeals against orders of district fora.
NationalCommission for Redressal of Consumer Grievances – for claims above 1Crore and appeals against orders of State Commission.


The complaints relating to following consumer grievances can be made under the Act:-

Any unfair trade practice or restrictive trade practice adopted by the trader.
Defective goods.
Deficiency in service.
Excess price charged by the trader.
Sale of unsafe goods, which are hazardous to life and safety when used.


Consumer Courts may grant one or more of the following reliefs: -

Repair of defective goods.
Replacement of defective goods.
Refund of price paid for the defective goods or services.
Removal of deficiency in service.
Refund of extra money charged.
Withdrawal of goods hazardous to life and safety.
Compensation for the loss or injury suffered by a consumer due to negligence of the opposite party.
Adequate cost of filing and pursuing the complaint.
Latest News
 
Extension of date of Distribution of FoodGrains under Atma Nirbhar Bharat
Distribution of Food Articles under NFS for July2020 and Related Directions to FPS Licensees
Extension of PMGKAY for another 5 months
Discontinuance of Essential Commodity under EC Act 1955
Ordinance dated 5th June regarding amendment in EC Act 1955
Allocation and Distribution of Free Ration under PMGKAY for June2020 and related directions to FPS Licensees
Compliance of Honourable High Court Order List of Locations identified by MP and MLA for creation of Helpdesk
Compliance of Honourable High Court Order regarding provision of free facility for Grinding of wheat into flour by Atta Chakkis for Non PDS Beneficiaries
list of Atta chakkis for availing free facility of grinding whole wheat into atta for non PDS category beneficiaries
Frequently Asked Questions (FAQs) for the process of applying ecoupons in Non Pds centres
Compliance of Order of Honourable High Court regarding setting up of Helpdesk and FAQs for ecoupons in Non PDS Centre
Allocation of Food grains and Chana Whole to the beneficiaries as part of economic measures(Atma Nirbhar Bharat)
Compliance of Order of Honourable Delhi High Court regarding all Ration shops will open 7 days a week
Compliance of Honourable High Court Order regarding Grievance Redressal
Compliance of Honourable High Court Order regarding Sharing Distribution Data with SDMs
 
Local Services
 
 
Last Updated : 22 Mar,2014